Refund policy

Return & Refund Policy

At The Loyal Dog Club, every piece is made to order. We want your order to arrive exactly as it should, and if something goes wrong, we’ll make it right.

30-Day Quality Guarantee

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. We’ll review the issue and, when applicable, offer a replacement or refund at no additional cost to you.

To help us resolve the issue quickly, please email theloyaldogclub@gmail.com with your order number, a brief description of the problem, and clear photos showing the issue.

Size, Color & Change of Mind

Because every piece is made specifically for your order, we’re unable to accept returns or exchanges if you selected the wrong size or color, or simply changed your mind.

Please check the size guide available on the product page carefully before placing your order.

Incorrect or Damaged Orders

If we made a mistake with your order, or your item arrives damaged or defective, please let us know. You won’t be asked to cover the cost of correcting an error that wasn’t yours.

Refunds

When a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Need Help?

If you have any questions about your order or this policy, contact us at theloyaldogclub@gmail.com. We’ll be happy to help.